1. Product Information
Q: What types of footwear does WalkGent Store offer?
A: WalkGent Store specializes in men’s footwear, including Men’s Boots, Men’s Casual Shoes, Men’s Dress Shoes, Men’s Dress Casual Shoes, Men’s Slippers, and Men’s Walking Shoes.
Q: Are the shoes available in different sizes?
A: Yes, we offer a wide range of sizes to ensure a perfect fit for every customer. Please refer to our size guide for more details.
2. Ordering & Payment
Q: What payment methods does WalkGent Store accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Q: Can I change my payment method after placing an order?
A: Unfortunately, once an order is placed, the payment method cannot be changed. Please ensure you select the correct payment method before finalizing your order.
3. Shipping & Delivery
Q: What are the shipping options available?
A: We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
Q: How long does it take to process my order?
A: Orders are typically processed within 1-2 business days after payment verification.
Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive a tracking number via email to monitor the progress of your shipment.
4. Returns & Exchanges
Q: What is WalkGent Store’s return policy?
A: You have 15 days from the date of receipt to return or exchange your footwear, provided the items are in their original condition and packaging. Please visit our Returns Policy page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at [email protected] with your order details and reason for return/exchange.
5. Account & Customer Service
Q: How can I create an account on WalkGent Store?
A: You can create an account during the checkout process by providing your email address and creating a password. Alternatively, you can sign up directly on our website.
Q: What should I do if I have issues with my account?
A: If you encounter any issues with your account, please contact our customer service team at [email protected] for assistance.
6. International Orders
Q: Does WalkGent Store ship internationally?
A: Yes, we ship globally except for certain remote areas in Asia. Please note that delivery times may vary slightly depending on your region.
Q: Are there additional charges for international shipping?
A: No, our shipping fees are the same for both domestic and international orders. However, customs duties and taxes may apply depending on your country’s regulations.