Shipping Information

At WalkGent Store, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, typically arriving within 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, typically arriving within 15-25 business days after dispatch.

Please note that delivery times may vary depending on the destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free returns and exchanges policy. Please review the following details:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

  • Be unworn and in its original condition.
  • Be in the original packaging with all tags attached.
  • Be returned within 15 days of receiving the item.

Note: Due to hygiene reasons, Men’s Slippers are non-returnable unless they are defective or damaged upon arrival.

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and reason for return/exchange. Use the provided email template for convenience.
  2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and shipping instructions.
  3. Ship the Item: Pack the item securely and ship it to the address provided. Ensure the RAN is clearly marked on the package.
  4. Wait for Confirmation: Once we receive and inspect your item, we will process your return or exchange.

Refund Process

Refunds will be issued to the original payment method within 5-7 business days after we receive and approve the returned item. For exchanges, your new item will be shipped once the returned item is received and processed.

Return & Exchange Email Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear WalkGent Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Item Name(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide the Return Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. For exchanges, we will cover the shipping cost of the new item.

Contact Us

If you have any questions about our shipping or returns and exchanges policy, feel free to contact us at [email protected].

Thank you for shopping with WalkGent Store. We appreciate your trust in us and are committed to providing you with the best shopping experience.